Privacy Policy / Terms of Service
Privacy Policy Modern Care DPC Last Updated: September 18, 2025
Introduction At Modern Care DPC, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.moderncaredpc.com (the "Website"), use our services, access information about Direct Primary Care (DPC), view our services and pricing, or sign up for membership. As a Direct Primary Care practice in Liberty Lake, Washington, we provide primary care services through a membership model and are subject to applicable state and federal laws, including the Health Insurance Portability and Accountability Act (HIPAA) for protected health information (PHI) and Washington's My Health My Data Act for consumer health data.
We encourage you to read this Privacy Policy carefully. By using our Website or services, you consent to the practices described herein.
Information We Collect We collect the following types of information:
Personal Information: When you fill out forms on our Website (e.g., for a free meet and greet or sign-up), we may collect your name, email address, phone number, address, date of birth, and other contact details.
Health Information: As a healthcare provider, we collect protected health information (PHI), such as medical history, symptoms, treatment records, and billing details, during consultations, eConsults, or membership enrollment. This includes data for all age ranges served.
Usage Data: Automatically collected information like your IP address, browser type, pages visited, time spent on the site, and referral sources, to improve our Website and services.
Cookie Data: We use cookies and similar technologies to enhance user experience, analyze traffic, and remember preferences. You can manage cookie settings through your browser.
We do not collect sensitive health data through the Website without your explicit consent, except as necessary for providing DPC services.
How We Use Your Information We use the information we collect to:
Provide and manage our DPC services, including same-day or next-day visits, eConsults with board-certified physicians, direct communication via call or text, and care for all ages.
Process membership sign-ups, payments, and explain DPC model, services, and pricing.
Communicate with you about appointments, updates, newsletters, or promotional offers related to our services.
Improve our Website, services, and patient care through analytics and feedback.
Comply with legal obligations, such as HIPAA and Washington state regulations for direct health care practices.
For Website visitors, we use data to personalize content about DPC and direct you to our sign-up page.
How We Share Your Information We share your information only as necessary and with your consent where required:
With Healthcare Providers: PHI may be shared with other providers involved in your care, such as specialists for eConsults, under HIPAA rules.
Service Providers: With trusted third parties (e.g., payment processors, electronic health record systems) who assist in operations, bound by confidentiality agreements.
Legal Requirements: If required by law, such as in response to a court order or to protect public health.
Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you.
We do not sell your personal or health information. Under Washington's My Health My Data Act, we obtain affirmative consent before sharing consumer health data not covered by HIPAA.
Cookies and Tracking Technologies Our Website uses cookies for functionality, analytics (e.g., Google Analytics), and targeted advertising. You can opt out via cookie settings or tools like the Google Analytics Opt-out Browser Add-on. For detailed information, see our Cookie Policy (if applicable).
Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption, access controls, secure servers, and staff training. As a small DPC practice, we maintain HIPAA-compliant security practices. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices Under HIPAA and Washington's privacy laws, you have rights regarding your information:
Access and Correction: Request access to or correction of your PHI and personal information.
Deletion: Request deletion, subject to legal retention requirements.
Withdraw Consent: For non-essential processing, such as marketing emails (opt-out via unsubscribe links).
Restrict Sharing: Limit disclosures for treatment, payment, or operations.
Complaints: File concerns with us or the Washington State Attorney General's Office.
To exercise these rights, contact us at the details below. We respond within 30 days.
Children's Privacy Our services are not directed to children under 13. We do not knowingly collect information from children without parental consent. For pediatric care (all ages served), parental authorization is required for minors.
Changes to This Privacy Policy We may update this policy periodically. Changes will be posted on our Website with the effective date. Continued use after changes constitutes acceptance.
Contact Us For questions about this Privacy Policy or your information, contact:
Modern Care DPC 2110 N. Molter Rd ste 108 Liberty Lake, WA 99019 Email: [email protected] Phone: 509-255-3785
Terms of Service Modern Care DPC Last Updated: September 18, 2025
Introduction Welcome to Modern Care DPC, a Direct Primary Care (DPC) practice located in Liberty Lake, Washington. These Terms of Service ("Terms") govern your use of our website at www.moderncaredpc.com ("Website"), our healthcare services, membership sign-ups, and related features, including information about our Direct Primary Care model, services, pricing, and links to our sign-up page. By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
Services Provided Modern Care DPC offers primary care services through a membership-based model, including:
Same-day or next-day appointments.
eConsults with board-certified physicians for specialist guidance, typically with same-day or next-day turnaround.
Direct communication with your primary care physician via call or text.
Healthcare services for all age ranges, from pediatric to geriatric care.
Information about our services, pricing, and the DPC model, accessible via the Website.
The ability to schedule a free meet and greet or submit a contact form for follow-up.
Our services are not insurance and do not cover hospitalizations, emergency care, or services outside our scope of practice. You are responsible for understanding the limitations of our services.
Eligibility To use our services, you must:
Be a resident of Washington State or otherwise eligible for our care under applicable laws.
Provide accurate and complete information during sign-up, consultations, or form submissions.
For minors, have a parent or legal guardian consent to treatment and membership.
Membership and Payment
Membership: Enrollment in our DPC services requires a signed membership agreement and payment of applicable fees, as outlined on our Website. Membership provides access to the services listed above.
Fees: Pricing is available on our Website. You agree to pay all fees in accordance with the selected membership plan. Fees are non-refundable except as stated in your membership agreement.
Billing: Payments may be processed through third-party payment processors. You are responsible for providing accurate payment information and ensuring timely payments.
Termination: You may cancel your membership per the terms of your membership agreement. We reserve the right to terminate your membership for non-payment, violation of these Terms, or other reasons consistent with applicable law.
Website Use
Permitted Use: You may use the Website to learn about DPC, view services and pricing, schedule a meet and greet, or sign up for membership. You may not use the Website for any unlawful or unauthorized purpose.
Intellectual Property: All content on the Website (text, images, logos, etc.) is owned by Modern Care DPC or its licensors and is protected by copyright and other laws. You may not reproduce, distribute, or modify content without our written consent.
Links: The Website contains links to third-party sites (e.g., payment processors or sign-up platforms). We are not responsible for the content or practices of these sites.
User Responsibilities You agree to:
Provide accurate, current, and complete information when using our Website or services.
Maintain the confidentiality of any account credentials.
Notify us immediately of any unauthorized use of your account or information.
Comply with all applicable laws, including those related to healthcare and data privacy (e.g., HIPAA, Washington's My Health My Data Act).
Healthcare Disclaimer
No Emergency Services: Our services are not intended for emergencies. In an emergency, call 911 or visit the nearest emergency room.
Scope of Practice: Our physicians provide primary care and eConsults within their expertise. Specialist referrals or additional care may be necessary and are your responsibility.
Informed Consent: By using our services, you consent to the treatment provided, including eConsults and direct communication methods.
Privacy Your use of our Website and services is subject to our Privacy Policy, available at www.moderncaredpc.com. Please review it to understand how we collect, use, and protect your personal and health information.
Limitation of Liability To the fullest extent permitted by law, Modern Care DPC, its officers, employees, and affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or services, including but not limited to errors in medical advice, delays in service, or Website downtime. Our liability for direct damages is limited to the amount paid for services in the preceding 12 months.
Indemnification You agree to indemnify and hold harmless Modern Care DPC and its affiliates from any claims, losses, or damages arising from your use of the Website or services, violation of these Terms, or infringement of third-party rights.
Termination We may suspend or terminate your access to the Website or services at our discretion, including for violation of these Terms, non-payment, or suspected fraudulent activity. You may terminate your membership per the membership agreement.
Changes to These Terms We may update these Terms periodically. Changes will be posted on our Website with the updated effective date. Continued use of the Website or services after changes constitutes acceptance.
Governing Law These Terms are governed by the laws of Washington State, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Spokane County, Washington.
Contact Us For questions about these Terms, contact:
Modern Care DPC 2110 N. Molter Rd ste 108 Liberty Lake, WA 99019 Email: [email protected] Phone: 509-255-3785